Frequently Asked Questions
Q.How much is delivery and setup?
A.Delivery and setup is $35 within 15 miles of our West Bridgewater location. Past 15 miles it's $45 plus $5 for each mile beyond 15, so a party 20 miles away is $70. Prices don't include sales tax.
Q.Do you deliver to other towns?
A.
Yes. We serve the South Shore, including Brockton, Easton and nearby towns, and farther out at the mileage rate above. Call 508-413-6617 for a quote or book online.
Q.When do you set up?
A.We set up the morning of your rental, between 7 AM and 12 PM. We'll reach out 24 to 48 hours before your event with a 2-hour arrival window. It's a close estimate rather than an exact time, and we arrive within it unless another setup runs long. If your event is in the morning, give us a call; depending on our schedule and equipment, we may be able to set up the day before.
Q.Does setup time come out of my rental time?
A.
No. We arrive early to set up, so you get the entire rental time to play.
Q.Is the equipment clean?
A.Yes. Every unit is cleaned after every rental.
Q.Does it need to stay plugged in the whole time?
A.Yes. A blower keeps the inflatable filled, and it deflates once unplugged. You'll need a standard outlet within 50 feet of the setup spot. We bring our own heavy-duty cords, since long household cords can trip your circuit breaker. We don't rent generators.
Q.What do water slides need?
A.A garden hose and an outdoor spigot, which you provide.
Q.What payment do you accept?
A.We need a credit card on file for the deposit. The rest is due 48 hours before delivery, by cash, debit card, credit card or business check. We don't accept personal checks.
Q.Do you require a deposit?
A.Yes. Every order needs a 25% deposit on a credit card to reserve your date.
Q.What if I need to cancel or reschedule?
A.Cancel more than 2 weeks before your event and you get a full refund, deposit included. Within 2 weeks of your event, the 25% deposit is non-refundable, and anything else you've paid is refunded. If you'd rather reschedule, we'll move your booking to a new date.
Q.What happens if the weather is bad?
A.Safety comes first. Inflatables can't be used in the rain, on wet ground, or in gusts over 15 mph or sustained winds over 25 mph. If we cancel because of unsafe weather, you can reschedule for free to any available date, or keep your full payment as a credit toward a future rental within 12 months.
Q.How far ahead should I book?
A.The earlier you book, the more likely your equipment is available. You can reserve up to a year in advance.
Q.What are the age and weight limits?
A.They vary by unit. Limits are posted for each unit, or call us at 508-413-6617 and we'll give you the limits for the unit you're looking at.
Q.How much space do I need?
A.Each rental lists the space it needs, including room for stakes and the blower. Sizes range from 15x15 bounce houses to obstacle courses over 100 feet long, so measure your space if you're unsure. Inflatables can't touch walls, fences or trees. If you have stairs or a tiered yard, call us to talk through setup.
Q.Any special requirements for the big inflatables?
A.
We need a clear path at least 4 feet wide to the setup area, because a large unit can weigh up to 650 pounds.
Grass (our favorite, and best for the kids), dirt, asphalt and concrete. We can't set up on rocks or gravel, because they wear through the vinyl. Call us to talk through tent layouts.
We'll let you know if your tent needs a permit. You're responsible for any permit and inspection fees and for giving us accurate property and event information. Before installation, please tell us about and clearly mark any underground sprinklers, septic systems, propane or pool lines, landscape lighting, or other buried lines in the setup area. We may need to adjust placement if a spot can't be staked safely.
Yes. They're on our Rules and Regulations page, and there's a link in your receipt after you order.
Not for normal wear and tear. Seams can open up over time in high-traffic spots, so please let us know right away if that happens. If damage comes from not following our safety rules or from negligence, such as leaving the blower on in high winds, you're responsible for repairs up to full replacement, which can cost thousands of dollars.
Yes. We offer a $100 site inspection, and that $100 is credited toward your rental if you book with us. Contact us to schedule it.