RULES AND REGULATIONS

Rental Rules and Policies

By booking with Party Hardy Rental, you agree to the following.

Booking, Payment & Changes

• A 25% deposit on a credit card reserves your date.
• The remaining balance is due 2 days (48 hours) before delivery. We accept cash, debit card, credit card, or business check. We do not accept personal checks.
• Changes to your order must be made at least 14 days before your event. Additions depend on availability. We can't accept reductions made with less than 14 days' notice.

Cancellations

• More than 2 weeks before your event: you get a full refund, deposit included.
• Within 2 weeks of your event: the 25% deposit is non-refundable. Anything else you've paid is refunded. If you'd rather reschedule, we're happy to move your booking to a new date.
• Weather cancellations follow the Weather Policy below.

Weather Policy

Safety comes first. Inflatables can't be used in rain, on wet ground, or in high winds (gusts over 15 mph or sustained winds over 25 mph). We may cancel or take down equipment if the weather becomes unsafe at any point during the rental.

If we cancel because of unsafe weather (such as rain or high winds), you can reschedule for free to any available date, or keep your full payment as a credit toward a future rental within 12 months.

Delivery, Setup & Pickup

• We deliver and set up on the morning of your event between 7 AM and 12 PM. We'll contact you 24–48 hours ahead with a 2-hour arrival window.
• Pickup is usually the next morning.
• Please be home at delivery to show our crew where to set up. If we're asked to come back and move equipment, there may be an extra fee.
• We install and take down all inflatables, tents, tables, and chairs.
• You'll need a standard outdoor outlet within 50 feet of the setup spot. We bring our own heavy-duty cords.
• Water slides: you supply a garden hose and an outdoor spigot.
• Please tell us before setup about any underground sprinklers, septic systems, pipes, wires, or other lines in the setup area, and mark them if you can. We may need to move the setup spot if an area can't be staked safely. Party Hardy Rental isn't responsible for damage to hidden underground items we weren't told about.
• Frame tents may leave minor scuffs or marks on patio, deck, or driveway surfaces.

Tents

• Our tents are treated for water repellency, but no tent is 100% waterproof.
• Sidewalls are available as a paid add-on at $12.50 per wall.
• You're responsible for getting and paying for any required permits (fire, building, special event, or municipal), including any required safety equipment.

Cleanliness

• Every inflatable is cleaned after every rental.
• No confetti, Silly String, gum, food, drinks, sprays, or sticky substances inside the inflatable. A $50 cleaning fee applies if this rule isn't followed.

Safety Rules (please read and share with all guests)

• An adult must supervise the inflatable at all times while it's in use.
• Weight and rider limits vary by unit. Follow the limits posted for your unit, or ask us.
• Everyone takes off shoes, jewelry, eyeglasses, badges, and any sharp objects before going in.
• Keep similar ages and sizes together. Don't let older kids jump with younger kids.
• No wrestling, flipping, colliding, or rough play. No climbing or hanging on the netting, walls, or roof.
• Don't bounce against the sides or near the doorway.
• No piñatas, no smoking, and no heat or open flame near the unit.
• The unit is not for children under 3, pregnant people, or anyone with head, neck, back, or bone or muscle injuries or conditions.
• Keep children away from the blower.
• Weather: don't use the unit in rain, on wet ground, or in gusts over 15 mph or sustained winds over 25 mph. If winds pick up, have everyone get out right away and turn off the blower.
• If the unit starts losing air, have everyone calmly exit.
• The unit must stay staked down at all times.

Care of Equipment & Damage

• Equipment is delivered in good condition. Please return it the same way. Normal wear and tear is expected and is not charged.
• You're responsible for the repair or replacement cost of equipment that is lost, stolen, or damaged through misuse, negligence, or not following these rules. Examples include leaving the blower on in high winds, sharp objects, or climbing the netting. Party Hardy Rental (Colby) assesses the damage and decides the repair or replacement amount. We'll show you what happened and what it costs.
• If a seam opens or anything seems wrong, please call us right away at 508-413-6617.
• Equipment stays at the rental address. Don't lend, sublet, or move it to another location.
• You agree to give our crew access to the property to pick up the equipment.

Responsibility

You're responsible for supervising guests and making sure these safety rules are followed while the equipment is in your care.

To the extent permitted by law, you agree to release and hold Party Hardy Rental harmless from claims arising from misuse of the equipment or failure to follow these rules while it is in your care.

Questions? Call 508-413-6617 or email partyhardyrental@gmail.com.